Recent research showed HR employees spend between 30% to 50% of their time answering repetitive questions from the workforce. This makes an HR staff time extremely valuable. Unlike the sales team that may have a quota to reach or the customer support team that can relax when no enquiries land on their desk HR is always working. There is no downtime when you work in HR. Offering employees the love and care they demand, and,.HR is the best possible candidate.Īs such, chatbots will help HR in three main ways: Most businesses will seek to implement the new chatbot technology in a department they can trust and contain, and is company-focused. As an HR representative or an executive at your company, you must know what these automated conversational programs can help you achieve. Businesses, as often, are on the forefront of this revolution. You should care because chatbots are spreading everywhere. This means we get to interact with them (often via text, sometimes via voice) as we would with another human with real sentences instead of command lines and computer code. Chatbots are programmed to handle all sorts of interactions, from assisting sales on an e-commerce website to bringing your favourite brand character to life.Ĭhatbots are conversational. In case you have not heard about them yet, chatbots are automated computer programs that allow humans to converse with a machine. What does HR stand to gain from chatbots? Taking a data-focused approach, we will see why embracing this new technology is not only the way forward, it is also one of the best things to happen to HR. The conversational revolution has swept every department, including human resources.
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